Responsible Gaming

Sky Crown Casino supports a balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or cope with difficult feelings. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling outcomes are based on chance. There is no guaranteed strategy, system or pattern that can predict the result of a game. Previous wins or losses do not change the odds of a future game, and a loss cannot be recovered simply by continuing to play. Treat every bet as a cost of entertainment and decide your budget before you begin.

Contents

Only gamble when you are in a clear state of mind and able to make considered decisions. Avoid gambling when you are upset, tired, affected by alcohol or other substances, or under pressure to win money. Take regular breaks and make time for other activities, relationships and responsibilities. Gambling should not interfere with work, study, sleep, family life or your general wellbeing.

Safer gambling habits

Set a spending limit before you play and keep to it.
Set a time limit and take regular breaks away from your device.
Use only money set aside for entertainment after essential costs have been paid.
Never borrow money, use credit intended for bills or sell possessions to gamble.
Do not chase losses by increasing your bets or playing for longer.
Keep gambling separate from financial planning and household expenses.
Avoid gambling when you are affected by alcohol, medication or other substances.
Do not let other people use your account, and keep your login details secure.
Talk openly with someone you trust if gambling is becoming difficult to manage.

It can also help to keep a simple record of how much time and money you spend. A record can make your habits easier to understand and may help you identify changes before they become a serious concern. Remember that deposits and wagers represent real money, even when they are made quickly online. A win is never guaranteed, and you should not view gambling as an alternative source of income.

Set limits before you play

Planning in advance is one of the simplest ways to keep gambling within a comfortable budget. Decide what you can afford to spend over a chosen period, such as a day, week or month. Your limit should be based on money left after rent or mortgage payments, food, utilities, transport, debts, savings and other essential commitments.

Account and play controls

Depending on the account features available to you, responsible gaming controls may include deposit limits, loss limits, session reminders, time-outs, account breaks or self-exclusion. These tools are designed to help you pause and make decisions before spending more. Read the terms of each control carefully, including when it starts, how long it applies and whether it can be changed during the selected period.

Choose a limit that reflects your actual entertainment budget, rather than an amount you hope to win.
Set the limit before depositing or starting a gaming session.
Use reminders or breaks to check how long you have been playing.
Stop when your limit is reached, even if you feel close to a win.
Consider a longer account break if you are finding it difficult to stop.
Use self-exclusion when you want to prevent access to gambling for a defined period or longer.
Review your gambling only after a suitable break, not while you are playing.

Controls cannot remove the possibility of loss and should not be treated as a guarantee of safe gambling. You remain responsible for choosing settings that are appropriate for your circumstances. If a control is not available or you are unable to apply it, stop gambling and seek assistance rather than trying to work around it. Account settings and available features may depend on the service and applicable requirements.

Taking a break or stopping

A break can be useful if gambling is taking more time or money than planned. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible, and tell a trusted person about your decision. If you have decided to stop, self-exclusion and independent support can provide additional help. Do not open another account or use another person’s account to avoid a restriction.

If you choose a limit, break or self-exclusion period, take the restriction seriously. Do not negotiate with yourself after a loss or assume that one more game will change the result. A pause can give you time to review your finances, consider how gambling is affecting you and decide whether independent advice would be useful.

Recognise when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by how much a person wins or loses, and it may develop gradually. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, or repeatedly trying to win back money that has been lost.

You think about gambling frequently or feel restless when you cannot gamble.
You increase the amount or frequency of gambling to achieve the same excitement.
You set limits but regularly break them.
You hide gambling, deposits, losses or account activity from family or friends.
You borrow money, miss payments or use essential funds to continue gambling.
You feel anxious, low, irritable, guilty or ashamed because of gambling.
You gamble to escape stress, loneliness, sadness or other problems.
Gambling affects your work, study, sleep, relationships or health.
You have tried to cut down or stop but have not been able to do so.
You chase losses by placing larger or more frequent bets.

One warning sign does not provide a diagnosis, but it is a good reason to pause and review your behaviour. Several signs, increasing financial pressure or concern from people close to you should be taken seriously. You do not need to wait for a crisis before asking for help, and you do not need to manage the situation alone.

Questions to ask yourself

Can I afford what I have spent without affecting essential costs?
Do I know how much time and money I have used recently?
Have I concealed or minimised my gambling?
Have I tried to recover losses by gambling more?
Would I be comfortable discussing my gambling with someone I trust?
Would taking a break make me feel relieved, worried or unable to cope?
Am I gambling because I want to, or because I feel pressure to continue?
Has gambling reduced the time or money available for people and activities that matter to me?

Answering yes to any of these questions may be a reason to stop playing, apply a break or self-exclusion, and contact an independent gambling support service. A qualified counsellor can help you understand your options, make a plan and address financial or emotional effects. Support can also help you identify triggers, establish practical boundaries and communicate with people who may be affected.

Support, safety and account responsibilities

Getting independent help

If gambling is causing concern, seek confidential support from a recognised gambling counselling or financial counselling service in your state or territory. Independent support is available for people who gamble as well as for partners, relatives and friends affected by someone else’s gambling. A healthcare professional may also help with stress, anxiety, depression or other issues connected with gambling.

If gambling has contributed to debt or missed bills, speak with a qualified financial counsellor before taking further financial action. Do not try to solve gambling-related debt by gambling again, taking high-cost credit or borrowing from family and friends without a clear plan. If you feel at immediate risk of harming yourself or another person, stop gambling and contact local emergency services or an urgent health service.

Age and access

Gambling is not suitable for people under the legal gambling age. Do not allow children or other unauthorised people to use your account or device for gambling. Keep passwords private, use available device security settings and log out when you finish. Parents and carers may wish to use appropriate device, payment and account controls to reduce access to gambling content.

Your responsibilities as a player

Provide accurate information when creating or maintaining an account.
Use only payment methods that belong to you and that you are authorised to use.
Keep your account credentials secure and report suspected unauthorised access promptly.
Follow applicable Australian laws and any account rules that apply to your use of the service.
Do not create additional accounts to avoid a limit, break, self-exclusion or other restriction.
Read account messages and responsible gaming information before continuing to play.
Contact independent support if you are concerned about your gambling or cannot maintain your chosen limits.

Sky Crown Casino provides responsible gaming information to help players make informed choices. Information and account tools should be used together with personal judgement and, where appropriate, professional advice. If gambling no longer feels enjoyable or is affecting your life, the safest choice is to stop and seek support.